Last updated: October 29, 2021

Thank you for shopping at Savona.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.

Definitions

For this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Savona.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to Savona, accessible from https://savona-me.com/
• You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Refund & Returns

For the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 7 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which, according to their nature, are not suitable to be returned, deteriorate rapidly, or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular-priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Refunds & Returns

Our goal is to help you find the products that are the perfect fit for your skin, health & lifestyle. We hope you’ll be completely satisfied with your products.

In case you have any problem with your purchase, please read the following carefully.

1- What should I do if I receive an incorrect or damaged item?

Please accept our apologies if you have received an incorrect or damaged item. Just pop us an email at [email protected] or phone us on +201559997184  and we will resolve it.

2-What should I do if I want to return an item?

We are sorry that you were not happy with your purchase from SAVONA Skin Care and are happy to refund any item if it is returned in an unopened condition, within 7 days of receipt. Please follow our simple step-by-step guide below.

• Submit Your Return:

Please get in touch with our Customer Services through email or phone using the details above. You will need your order number to hand; this can be found on your order confirmation email.

• Wait for Confirmation

Once we receive your notification, we will confirm receipt and verify whether your product is eligible for return. Our team will provide detailed instructions on how to return your order, including where to send your item(s).

• In case of receiving damaged item(s)

If your item arrived damaged, please email the photo to show our advisors.

• Pack and Send Your Return

Upon request, pop your item in the courier back to us. You should send the Goods to the address provided by our advisor. You are responsible for finding a courier company; we aren’t providing one to pick up the return item from your side.  

Unfortunately, we can only cover shipping costs if there is a problem with your order. You are responsible for the cost and risk of returning the Goods to us.

We can’t be responsible for goods damaged or lost in return shipment. Therefore, we recommend a trackable courier service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

• Receive Your Refund

Your refund will be completed within 10-14 days of us receiving the package.

3- How long does it take to get a refund?

            We aim to refund all returns 7 working days after we have received the item at our warehouse.

4- What should I do if I receive an incorrect item?

We have high standards when it comes to packaging your order; however, mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our utmost to resolve your query with speed, ease and with absolute minimal inconvenience.

5- Why do I need to provide photographic evidence/doctor’s certificate if I’ve had an allergic reaction?

Unfortunately, not every return claim made is legitimate, and we need to ensure evidence is provided by customers. This allows us to provide our customers with the best service possible.

• All other countries and territories:

We do not accept returns for orders placed outside Egypt at this time.

6- Can I exchange my item for something else?

Unfortunately, we do not offer exchanges on any items unless you get special approval from our advisor.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: [email protected]
• By phone: +20 1559997184